This privacy policy outlines information FunaRide receives from riders and drivers, and how we use it to connect riders with drivers and continue to improve our services.
Scope of this Privacy Policy
FunaRide (“FunaRide,” “we,” “our,” and/or “us”) values the privacy of individuals who use our application, websites, and related services (collectively, the “FunaRide Platform”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from FunaRide users (“Users”), comprised of both FunaRide riders (“Riders”) and FunaRide drivers (including Driver applicants) (“Drivers”). Beyond the Privacy Policy, your use of FunaRide is also subject to our Terms of Service.
Information We Collect
Information You Provide to Us
Information: When you sign up for a FunaRide account, you give us your first name, last name, email address, and phone number.
User Profile Information: Your profile has all the information you entered during account creation. Filling out a profile better helps FunaRide divers assess your specific transportation needs if any. Your name (and for Drivers, Profile photos) is always part of your Profile. Please note that we only share your first name and phone number with the drivers for easy identification and communication and for the drivers we only share your first name, phone number, car license plate number and profile picture to the passengers.
Communications: If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide. Driver Application Information: If you decide to join our FunaRide driver community, in addition to the basic registration information we ask you for personal identification documents like a passport or a national id, phone number, driver’s license information, vehicle information, and in some jurisdictions we may collect permitting information. We share this information with our partners who help us by running background checks on Drivers to help protect the FunaRide community.
Information We Collect When You Use the FunaRide Platform
Location Information: FunaRide is all about connecting Drivers and Riders. To do this, we need to know where you are. When you open FunaRide on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too.
Your location information is necessary for things like matching Riders with nearby Drivers, determining drop off and pick up locations, and suggesting destinations based on previous trips. Also, if the need ever arises, our Safety team may use and share location information to help protect the safety of FunaRide Users or a member of the public. In addition to the reasons described above, Drivers’ location information and distance travelled is necessary for calculating charges and insurance for FunaRide rides.
Device Information: FunaRide receives information from Users’ devices, including IP address, web browser type, mobile operating system version, application version number, manufacturer, device identifiers and push notification tokens.
Usage Information: To help us understand how you use the FunaRide Platform and to help us improve it, we automatically receive information about your interactions with the FunaRide Platform, like the pages or other content you view, your actions within the FunaRide app, and the dates and times of your visits.
User Feedback: At FunaRide, we want to make sure Users are always enjoying great rides. Riders and Drivers may rate and review each other at the end of every ride. We receive information about ratings and reviews and, as we explain below, give Riders information about Drivers’ ratings and reviews and vice versa.
Information from Cookies and Similar Technologies We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the FunaRide Platform and interact with FunaRide advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the FunaRide Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the FunaRide Platform.
We Collect from Third Parties
Background Information on Drivers: FunaRide works with third party partners to perform driving record and criminal background checks on Drivers, and we receive information from them such as publicly available information about a Driver’s driving record or criminal history.
How We Use the Information We Collect
- We use the information we collect from all Users to:
- Connect Riders with Drivers;
- Provide, improve, expand, and promote the FunaRide Platform;
- Analyze how the FunaRide community uses the FunaRide Platform;
- Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
- Personalize the FunaRide experience for you and your friends and contacts;
- Send you text messages and push notifications;
- Facilitate transactions and payments;
- Provide you with customer support;
- Find and prevent fraud;
- Respond to trust and safety issues that may arise, including auto incidents, disputes between Riders and Drivers, and requests from government authorities.
- Additionally, we use the information we collect from Drivers for the following purposes related to driving on the FunaRide Platform:
- Sending emails and text messages to Drivers who have started the driver application process regarding the status of their application;
- Determining a Driver’s eligibility to drive for FunaRide
- Notifying Drivers about ride demand, pricing and service updates;
How We Share the Information We Collect
1. Sharing Between Users Sharing between Riders and Drivers: Riders and drivers that have been matched for a ride are able to see basic information about each other such as names, photo, ratings, and any information they have added to their Profiles. Riders see a Driver’s vehicle information and the pickup location suggested by the driver. Although we help Riders and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other Users. If you report a lost or found item to us, we will seek to connect you with the relevant Rider or Driver, including sharing actual contact information with your permission.
2. Sharing Between FunaRide and Third Parties We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Privacy Options
Email Subscriptions: You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the FunaRide Platform.
Push Notifications: You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the FunaRide Platform (such as receiving a notification that your ride has arrived or showing you current nearby trips).
Profile Information: While your name will always be shared with Drivers, you can delete any additional information that you added to your Profile at any time if you don’t want Drivers to see it. Riders will always be able to see Drivers’ names, rating, profile photos, and vehicle information.
Location Information: While you can prevent your device from sharing location information at any time through your Device’s operating system settings, Rider and Driver location is core to the FunaRide Platform and without it we can’t provide our services to you.
Editing and Accessing Your Information: You can review and edit certain account information by logging in to your account settings and profile (Drivers may edit additional information through the Driver portal). If would like to terminate your FunaRide account, please contact us at support@funaride.com with your request. If you choose to terminate your account, we will deactivate it for you but may retain information from your account for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that are not closed. We also may retain information from your account to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of the FunaRide Platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law.
Others
Data Security: Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user searches for rides, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers. Children’s Privacy. FunaRide is not directed to children, and we don’t knowingly collect personal information from children under 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us at support@funaride.com.
Changes to Our Privacy Policy: We may make changes to this Privacy Policy from time to time. If we make any material changes, we will let you know through the FunaRide Platform, by email, or other communication. We encourage you to read this Privacy Policy periodically to stay up-to-date about our privacy practices. As long as you use the FunaRide Platform, you are agreeing to this Privacy Policy and any updates we make to it. Contact Information. Feel free to contact us at any time with any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your consent choices by contacting support@funaride.com.